People hate airports. Too many negative associations I guess. But let me tell you, I like the Salt Lake Airport. I have been flying a lot lately, and sometimes small things can make a big difference. Here are some examples.
You get to the parking lot entrance and there is an automated ticket system that allows you to put in your credit card. Then it let’s you in and you don’t have to take a ticket. When you leave, you put in the same credit card and it remembers you and charges the correct amount. Then it just prints a receipt for you. It is so nice to not have that little ticket that you are so worried about losing, and not have to interact with a booth worker.
Then there is the parking lot. Very neatly organized, and with a shuttle that comes frequently to clearly marked stops. They even provide little cards for you to remember where you parked. I don’t use this myself, but it is nice to know that someone thought through it.
There are two terminals. If you fly Delta, you are in terminal 2, if not, you are terminal 1. Maybe I am just an idiot, but have a hard time riding the shuttles or trains at airports and trying to know where to get off among the many stops with the many different, but similar sounding, names.
The craziest, and perhaps most delightful part of the airport is security. No joke. Its not that security itself is fun. It sucks everywhere. But they do a great job in Salt Lake. When the line is busy, they add staff. Amazing. They have staff members that come down the line and tell you if the lines are shorter in a different line, and how long the line will take. It’s the little things.
Free Wi-Fi. Can you believe that in 2011, there are major airports without Wi-Fi or that make you pay for it? Really? Atlanta, I’m looking at you. Thank you Salt Lake for realizing what a time killer airports are and how much free Wi-F helps.
Also, it’s not really the airport itself that I can thank for this, but all of the travelers that come to Salt Lake for the skiing. When you come with your giant duffles full of ski gear, and have to check your bags, it make my trip past the counter with my preprinted boarding pass very satisfying.
The airport also has this great waiting lot for people that cone to pick up passengers on arriving flights. There are big electronic boards that give the flight statuses so you know when to drive up to the terminal area. Love it!
I know there are other airports that do great thing. I am just glad that ol’ SLC is one of them.